1. Introduction

Welcome to Cubiq Infotech. These Terms and Conditions ("Terms") govern your use of our website and services. By accessing our website or engaging our services, you agree to be bound by these Terms.

Company Details:

• Company Name: Cubiq Infotech
• Location: Gujarat, India

2. Services Offered

1. IT Services

   • Managed IT services, technical support, and maintenance
   • Network design, installation, and management
   • Cloud services and migration
   • Cybersecurity solutions
   • Software development and web design
   • Hardware supply and installation

2. Service Scope

   • Services are provided as per agreed specifications
   • Custom solutions require separate project agreements
   • Service levels defined in individual contracts or SLAs

3. Terms of Service

3.1 Service Agreements

1. All services require written agreement or purchase order
2. Project scope, timelines, and deliverables will be clearly defined
3. Changes to agreed scope require written approval and may incur additional charges
4. Service commencement requires advance payment as specified in agreements

3.2 Client Responsibilities

1. Provide accurate information and requirements
2. Grant necessary access to systems and facilities
3. Ensure backup of critical data before any work commences
4. Comply with security policies and procedures
5. Timely payment of invoices as per agreed terms

4. Payment Terms

4.1 Billing and Payment

1. Payment Schedule

   • One-time projects: 50% advance, 50% on completion
   • AMC/Recurring: Quarterly or annually in advance
   • Hardware: 100% advance before procurement

2. Payment Methods

   • Bank transfer, cheque, or digital payment
   • GST applicable as per Indian tax laws
   • Late payment charges: 2% per month on overdue amounts

3. Refund Policy

   • Hardware: No refund once ordered/delivered
   • Services: Refund subject to work completed
   • Subscription services: Pro-rated refund for unused period

5. Service Level Agreements (SLA)

5.1 Response Times

1. Critical Issues: 2-4 hours
2. High Priority: Same business day
3. Normal Priority: Next business day
4. Low Priority: Within 3 business days

5.2 Availability

1. Standard support: Monday-Saturday, 10 AM - 7 PM
2. 24/7 support available with premium SLA
3. Public holidays excluded unless specified

6. Intellectual Property

6.1 Ownership Rights

1. Client Data: Remains property of client
2. Custom Software: Ownership as per development agreement
3. Cubiq IP: Tools, methodologies remain our property
4. Third-party Software: Licensed as per vendor terms

6.2 Confidentiality

1. We maintain strict confidentiality of client information
2. Non-disclosure agreements available upon request
3. Client data not shared with third parties without consent

7. Data Protection & Privacy

7.1 Data Handling

1. Client data processed as per Privacy Policy
2. Compliance with applicable Indian data protection laws
3. Data backup and recovery as per agreed procedures
4. Secure disposal of data upon contract termination

7.2 Security Measures

1. Industry-standard security practices implemented
2. Regular security assessments and updates
3. Incident response procedures in place

8. Liability and Warranties

8.1 Service Warranties

1. Service Quality: Professional standards and best practices
2. Response Time: As per agreed SLA
3. Data Security: Reasonable security measures
4. Hardware: Manufacturer warranty passed to client

8.2 Limitation of Liability

1. Maximum Liability: Limited to fees paid for specific service
2. Excluded Damages: Indirect, consequential, or business loss
3. Force Majeure: Natural disasters, government actions, etc.
4. Client Responsibility: Data backup and business continuity

9. Contract Terms

9.1 Duration and Termination

1. Project-based: Until completion and acceptance
2. Ongoing Services: Minimum 1-year commitment
3. Termination Notice: 30 days written notice
4. Early Termination: May incur penalty charges

9.2 Contract Modifications

1. Changes require written agreement from both parties
2. Rate revisions with 60 days notice
3. Scope changes subject to additional charges

10. Website Terms

10.1 Website Usage

1. Information provided for general guidance only
2. No guarantee of accuracy or completeness
3. Content subject to change without notice
4. Prohibited uses: Hacking, unauthorized access, spam

10.2 Third-party Links

1. External links provided for convenience only
2. No responsibility for third-party content
3. Use of external sites at your own risk

11. Dispute Resolution

11.1 Resolution Process

1. First Step: Direct discussion and negotiation
2. Mediation: Through mutually agreed mediator
3. Arbitration: As per Indian Arbitration Act
4. Jurisdiction: Courts in Gujarat

11.2 Governing Law

1. Terms governed by Indian law
2. Subject to jurisdiction of Gujarat courts
3. Disputes resolved in English language

12. General Provisions

12.1 Contact Information

1. Address: Gujarat
2. Email: mytechnocation@gmail.com
3. Business Hours: Monday-Saturday, 10 AM - 7 PM

12.2 Updates and Modifications

1. Terms may be updated periodically
2. Significant changes communicated via email
3. Continued use constitutes acceptance of changes
4. Current version always available on website

13. Acceptance

By engaging our services or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Last Updated: 16-10-2025 Version: 1.0

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