Cancellation & Refund Policy — Cubiq Infotech

1. Overview

This Cancellation & Refund Policy explains how cancellations, plan changes, and refunds are handled for Cubiq Infotech’s products, services, and subscriptions purchased via our website or directly with our team.

• Company: Cubiq Infotech
• Location: Bhavnagar, Gujarat, India
• Contact: mytechnocation@gmail.com |
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2. Scope of This Policy

1. Applies to:

   • Website purchases, invoices, retainers, and subscriptions billed by Cubiq Infotech
   • Project-based services, AMC (Annual Maintenance Contracts), and managed services
   • Digital deliverables (software licenses, setup, configuration, custom development)

2. Does not apply to:

   • Purchases made through third-party stores (e.g., Google Play, Apple App Store)
   • Third-party licenses purchased on your behalf (vendor terms apply)

3. Cancellation Windows by Service Type

1. Project-Based Services

   • Before work starts: 100% refund of advance minus payment gateway charges
   • After kickoff/discovery: Refund of unused portion based on milestone completion
   • After delivery/acceptance: Non-refundable

2. Annual Maintenance Contracts (AMC)

   • 30-day written notice required
   • Pro-rated refund for unused period after deducting:
     • Services already delivered
     • Discounts given for annual prepayment
     • Early termination fee up to 25% of remaining value (if specified in the contract)

3. Monthly/Quarterly Subscriptions

   • Cancel anytime to stop next renewal
   • Current billing period is non-refundable
   • Pro-rated charges apply if upgrading/downgrading mid-cycle (credit applied next invoice)

4. Consulting and Onsite Visits

   • Cancel/reschedule ≥ 24 hours before slot: No fee
   • Cancel/reschedule < 24 hours: 50% of session fee
   • No-show: 100% of session fee

5. Hardware/Third-Party Licenses Procured by Us

   • Non-cancellable and non-refundable once ordered
   • Manufacturer/vendor warranty terms apply

4. Refund Eligibility

1. Eligible scenarios

   • Duplicate or incorrect billing
   • Service not delivered as per agreed scope
   • Critical defects preventing use, with validated support ticket
   • Service outage beyond SLA causing material impact

2. Not eligible

   • Change of mind or preference
   • Delays caused by client dependencies (access, approvals, content)
   • Incompatibility with unsupported systems
   • Force majeure events (natural disasters, regulatory actions)

3. Proof and cooperation

   • Provide order/invoice ID and evidence of issue
   • Allow reasonable time to troubleshoot and remedy before refund

5. How to Cancel or Request a Refund

1. Submit a request

   • Email: mytechnocation@gmail.com
   • Subject: Cancellation/Refund — [Your Company] — [Invoice/Order ID]
   • Include: Service name, reason, preferred end date, supporting documents

2. Processing timeline

   • Acknowledgement: Within 2 business days
   • Evaluation: 5–7 business days
   • Refund processing (if approved): 7–14 business days to original payment method

3. Pro-rated calculations

   • Based on days used or milestones completed
   • Less payment gateway/forex fees where applicable
   • Credits may be offered in lieu of refunds if preferred

6. Subscription Management

1. Upgrades

   • Immediate access; pro-rated charge for remaining cycle
   • Next invoice reflects new plan

2. Downgrades

   • Takes effect next renewal
   • Export your data before downgrade if features/storage reduce

3. Failed payments

   • 7-day grace period with reminder emails
   • Suspension after grace; reactivation on payment
   • Data retained for up to 30 days from suspension (unless required otherwise by contract)

7. Special Terms for Custom Development

1. Discovery and planning fees are non-refundable once delivered
2. Refunds for build phases are aligned to completed milestones
3. Source code/IP is transferred only after full payment
4. Change requests outside agreed scope are billed separately

8. Data Access and Backups on Cancellation

1. You are responsible for exporting your data before the termination date
2. On request, we provide a data export within 7 business days (fees may apply for complex exports)
3. Data retention after termination: Up to 30 days, then securely deleted from active systems and backups as per our data retention policy

9. Taxes, Fees, and Currencies

1. Refunds exclude non-recoverable bank, payment gateway, and currency conversion fees
2. GST and other taxes are adjusted as per law in case of refunds/credit notes
3. International refunds may take longer due to banking timelines

10. Dispute Resolution

1. Escalation path: Support team → Account manager → Management
2. If unresolved, disputes are subject to Bhavnagar, Gujarat jurisdiction
3. We may offer service credits as a faster remedy where appropriate

11. Changes to This Policy

1. We may update this policy periodically
2. Material changes will be posted on our website with a new effective date
3. Continued use of services after updates constitutes acceptance

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