Privacy Policy — Cubiq Infotech

1. Introduction

This Privacy Policy describes how Cubiq Infotech ("we," "us," or "our") collects, uses, and protects your information when you use our services, website, or mobile applications.

2. Information We Collect

2.1 Information You Provide Directly

1. Contact Information

   • Name, email address, phone number, company name
   • Business address and billing information
   • Communication preferences

2. Account Information

   • Login credentials for our systems
   • Profile information and settings
   • Service preferences and configurations

3. Business Information

   • Technical requirements and specifications
   • System configurations and network details
   • Project documentation and requirements

2.2 Information We Collect Automatically

1. Device Information

   • Device type, operating system, and version
   • IP address and location data
   • Browser type and version
   • Mobile device identifiers (Android ID, IMEI if applicable)

2. Usage Information

   • Pages visited and time spent
   • Features used and interaction patterns
   • Error logs and performance data
   • App usage analytics and crash reports

3. Technical Information

   • System logs and diagnostic data
   • Network configuration details
   • Performance metrics and monitoring data

2.3 Information from Third Parties

1. Business directories and public sources
2. Partner referrals and recommendations
3. Social media platforms (if you connect accounts)
4. Vendor and supplier information

3. How We Use Your Information

3.1 Primary Uses

1. Service Delivery

   • Provide IT services, support, and maintenance
   • Configure and manage systems and networks
   • Troubleshoot technical issues
   • Monitor system performance and security

2. Communication

   • Respond to inquiries and support requests
   • Send service notifications and updates
   • Provide technical documentation and training
   • Share important security alerts

3. Business Operations

   • Process payments and manage accounts
   • Generate invoices and maintain records
   • Manage contracts and service agreements
   • Conduct quality assurance and improvement

3.2 Analytics and Improvement

1. Analyze usage patterns to improve services
2. Monitor system performance and reliability
3. Identify security threats and vulnerabilities
4. Develop new features and services

3.3 Legal and Compliance

1. Comply with applicable laws and regulations
2. Protect our rights and prevent fraud
3. Respond to legal requests and court orders
4. Maintain audit trails and compliance records

4. Information Sharing and Disclosure

4.1 We Do NOT Sell Personal Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4.2 Authorized Sharing

1. Service Providers

   • Cloud hosting providers (AWS, Azure, Google Cloud)
   • Payment processors and financial institutions
   • Technical support and monitoring tools
   • Business communication platforms

2. Business Partners

   • Hardware vendors and software licensing partners
   • Authorized resellers and channel partners
   • Professional service providers (legal, accounting)

3. Legal Requirements

   • Government authorities when required by law
   • Court orders and legal proceedings
   • Law enforcement investigations
   • Regulatory compliance obligations

4.3 Business Transfers

In case of merger, acquisition, or sale of assets, your information may be transferred as part of the business assets.

5. Data Security and Protection

5.1 Security Measures

1. Technical Safeguards

   • Encryption of data in transit and at rest
   • Secure authentication and access controls
   • Regular security audits and assessments
   • Intrusion detection and monitoring systems

2. Administrative Safeguards

   • Employee training on data protection
   • Access controls and need-to-know basis
   • Regular policy updates and compliance reviews
   • Incident response and breach procedures

3. Physical Safeguards

   • Secure data centers and server rooms
   • Access controls and surveillance systems
   • Environmental controls and backup power
   • Secure disposal of hardware and media

5.2 Data Breach Response

1. Immediate containment and assessment
2. Notification to affected parties within 72 hours
3. Coordination with relevant authorities
4. Remediation and prevention measures

6. Data Retention and Deletion

6.1 Retention Periods

1. Active Accounts: Data retained during service relationship
2. Inactive Accounts: Deleted after 2 years of inactivity
3. Legal Requirements: As required by applicable laws
4. Business Records: 7 years for financial and tax purposes

6.2 Data Deletion

1. Upon Request: Delete personal data when requested
2. Account Closure: Secure deletion within 90 days
3. Legal Hold: Retention during legal proceedings
4. Backup Systems: Deletion from all backup copies

7. Your Rights and Choices

7.1 Access and Control Rights

1. Access: Request copies of your personal information
2. Correction: Update or correct inaccurate information
3. Deletion: Request deletion of your personal data
4. Portability: Receive data in portable format
5. Restriction: Limit processing of your information
6. Objection: Object to certain processing activities

7.2 Communication Preferences

1. Marketing Communications: Opt-out of promotional emails
2. Service Communications: Cannot opt-out of critical service notifications
3. Notification Settings: Customize alert preferences
4. Contact Methods: Choose preferred communication channels

7.3 Account Settings

1. Update profile and contact information
2. Manage privacy and security settings
3. Control data sharing preferences
4. Download your data

8. Cookies and Tracking Technologies

8.1 Types of Cookies

1. Essential Cookies: Required for website functionality
2. Analytics Cookies: Help us understand usage patterns
3. Preference Cookies: Remember your settings
4. Marketing Cookies: Used for targeted advertising (with consent)

8.2 Cookie Management

1. Browser Settings: Control cookies through browser preferences
2. Opt-out Tools: Use industry opt-out mechanisms
3. Cookie Banner: Manage preferences through website controls
4. Third-party Cookies: Controlled by respective third parties

9. Children's Privacy

9.1 Age Restrictions

1. Our services are not intended for children under 13
2. We do not knowingly collect information from children
3. Parents should monitor their children's internet usage
4. Contact us if you believe we have collected children's data

9.2 Parental Rights

1. Parents can request deletion of children's data
2. Verification required for parental requests
3. Additional protections for student data (if applicable)

10. International Data Transfers

10.1 Cross-Border Transfers

1. Data may be processed outside India for service delivery
2. Adequate protection measures implemented
3. Compliance with applicable transfer regulations
4. User consent obtained where required

10.2 Safeguards

1. Standard contractual clauses
2. Adequacy decisions by authorities
3. Certification schemes and codes of conduct
4. Binding corporate rules where applicable

11. Third-Party Services and Links

11.1 Integrated Services

1. Microsoft 365/Google Workspace: Subject to their privacy policies
2. Cloud Providers: AWS, Azure, GCP privacy terms apply
3. Communication Tools: Zoom, Teams, Slack privacy policies
4. Payment Processors: Razorpay, bank payment gateways

11.2 External Links

1. Our website may contain links to third-party sites
2. We are not responsible for their privacy practices
3. Review their privacy policies before providing information
4. Exercise caution when sharing personal information

12. Mobile App Permissions (If Applicable)

12.1 Android Permissions

1. Camera: For QR code scanning and documentation
2. Storage: To save files and access documents
3. Location: For on-site service optimization (with consent)
4. Phone: To initiate calls to support (with consent)
5. Network: To connect to our services and systems

12.2 Permission Management

1. Permissions requested only when needed
2. Clear explanation of why permissions are required
3. You can revoke permissions in device settings
4. App functionality may be limited without required permissions

13. Updates to Privacy Policy

13.1 Policy Changes

1. We may update this policy periodically
2. Material changes will be communicated via email
3. Continued use constitutes acceptance of changes
4. Previous versions available upon request

13.2 Notification Methods

1. Email notification to registered users
2. Website banner for 30 days after update
3. In-app notifications (if applicable)
4. Posted on our website with effective date

14. Contact Information

14.1 Privacy Concerns

For privacy-related questions, concerns, or requests:

Email: mytechnocation@gmail.com Bhavnagar, Gujarat, India Business Hours: Monday-Saturday, 10 AM - 7 PM

15. Compliance and Legal Framework

15.1 Applicable Laws

1. Information Technology Act, 2000 (India)
2. Digital Personal Data Protection Act, 2023 (India)
3. GST and other tax regulations
4. Industry-specific compliance requirements

15.2 Certifications and Standards

1. ISO 27001 Information Security Management
2. Industry best practices and guidelines
3. Partner compliance requirements
4. Regular compliance audits and assessments

Quick Reference Guide

Last Updated: 16-10-2025 Version: 2.0 

Consent and Acknowledgment

By using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.